RingCentral adds RingSense AI to Avaya Cloud Office for workflow agents

RingCentral announced that its RingSense AI capabilities are now integrated with Avaya Cloud Office and Microsoft Teams, effectively bringing an AI agent layer into existing calling and messaging environments. These agents can summarize calls, extract action items, route follow‑ups, and kick off downstream workflows tied to CRMs or ticketing systems without leaving the communication client.

For agent builders, this illustrates a distribution pattern that’s becoming standard: rather than building yet another console, providers are injecting agents into the tools employees already use all day. It also shows demand for multi‑channel agents that reason across calls, messages, and documents, then orchestrate actions in other systems.

What changed. RingSense AI now runs inside Avaya Cloud Office and Microsoft Teams, enabling AI‑driven workflow automation from within core communication apps.

Why it matters. Proximity to where work happens boosts agent adoption and provides richer context for automation, strengthening the business case for agentic deployments.

Builder takeaway. Design your agents with tight connectors into telephony, chat, and meeting platforms so they can capture context and trigger workflows in place rather than forcing users into new applications.