Customer support: agent-led deflection at the contact moment
How leading B2C teams are reducing tier-1 ticket volume by 35-55% with a tightly-scoped support agent.
Where agents are working
Field reports on the agent shapes that are landing in production. What works, what does not, and why.
Engineering: internal-tool agents over the API graph
How platform teams replace one-off internal dashboards with a shared agent over their API graph.
Legal: contract redlining assistant
A focused agent flags deviations from a playbook and proposes redlines for a human to approve.
Sales: pre-call research and account briefs
A research agent assembles a 1-page brief 30 minutes before every external call.
Security: alert triage and enrichment
An agent enriches and triages SOC alerts, halving the load on tier-1 analysts.