C1Secure SmartAI Ops Adds Agent Observability to ServiceNow
Workspace app extends AI Control Tower with real-time economics and alerting.
At ServiceNow Knowledge 2026 in Las Vegas, C1Secure announced SmartAI Ops, a workspace app that extends ServiceNow AI Control Tower with real-time AI economics tracking, productivity intelligence, MCP tool observability, and operational alerting for agentic systems.
What changed. Native ServiceNow integration for agent observability launched May 6.
The solution targets enterprises already invested in ServiceNow’s ecosystem.
Why it matters. ServiceNow shops represent massive agentic AI market opportunity.
Builder takeaway. Prioritize ServiceNow API compatibility for enterprise reach.